How to Open a Support Ticket from the Dashboard

How to Open a Support Ticket from the Dashboard

• Log in to your Thamara Client Area

◦ Go to Dashboard

◦ Enter your registered email address and password.

• Choose How to Open a Ticket

◦ You can open a ticket using either of these methods:

◦ Option 1: Click the blue “Open Ticket” button at the top-right of your Dashboard.

◦ Option 2: From the top menu, go to Support → Open Ticket.

• Choose a Support Department

You’ll now see a list of available departments. Select the one that matches your issue:

◦ Billing – For invoices, payments, or renewals

◦ Technical Support – For hosting, domain, or email issues

◦ Sales – For pre-sales and upgrade questions

        ◦ General Inquiries – For any other question

        ◦ Escalation Ticket – If your ticket has been pending more than 5 business days

• Fill in Ticket Details

After choosing a department:

◦ Your name and email will appear automatically.

◦ Choose your Related Product (if applicable).

◦ Set priority (Low, Medium, or High).

        ◦ Type a Subject that summarizes your issue.

        ◦ Write your message in detail in the Message box.

        ◦ Add attachments or screenshots using Add Attachments if needed.

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• Submit Your Ticket

◦ Click Send Message to submit.

◦ Your ticket will be created and you’ll be redirected to the Ticket View page.

Updated on: 21/10/2025