Email Deliverability in cPanel

The Email Deliverability interface in cPanel helps you identify and fix issues with your domain’s mail-related DNS records (such as SPF and DKIM) so that your emails are trusted by recipient mail servers.

Step 1: Access the Email Deliverability Tool

1. Log in to your cPanel account.
2. In the Email section, click Email Deliverability.
3. You’ll see a list of your domains along with the status of their mail-related DNS records

Step 2: Review the Email Deliverability Table

The table lists each domain and shows:

• Domain – the domain name or subdomain.
• Email Deliverability Status – indicates whether the records are valid or have problems.
• Repair / Manage options – to automatically repair or manually manage the DNS records for that domain

Step 3: Repair or Manage a Domain

Repair Option

If the system detects a problem, click Repair. The interface will suggest corrections and apply them if the server controls the DNS zone.

Manage Option

Click Manage to manually inspect or change settings:

• DKIM — Set up or view DomainKeys Identified Mail records for the domain.
• SPF — Set up or view Sender Policy Framework records that define which servers may send mail for your domain.
• Mail HELO / PTR / rDNS (if shown) — Verify that your mail server’s hostname and reverse DNS align correctly.

You can copy suggested TXT record values if your DNS is hosted externally.

Notes and Best Practices

• This tool only appears if your hosting plan has enabled the Email Deliverability feature.
• If your DNS is managed by a third-party provider, you must manually publish the suggested TXT records.
• Proper SPF, DKIM, and reverse DNS records help prevent your emails from being marked as spam or rejected.
• For domains sending large volumes of mail (newsletters, transactional mail), periodically revisit the Deliverability status to ensure good sender reputation.

Need Help?

If you encounter any issues or need assistance with configuration, please contact Thamara.Cloud Support.

Our team is available to help you resolve DNS, email, or hosting-related problems quickly and efficiently.

Updated on: 13/11/2025