Articles on: Domains

Domain Management: How to Troubleshoot Common Domain Transfer Issues

Domain Management: How to Troubleshoot Common Domain Transfer Issues

Started a domain transfer and got the message “Transfer Failed”?

No worries — this happens often and is usually caused by a small setting or a missing code.

In this Thamara Cloud guide, we’ll walk you through the most common reasons domain transfers fail — and how to fix them step-by-step, whether you’re transferring your domain to Thamara Cloud or away from it.

What Is a Domain Transfer?

A domain transfer means moving your domain’s management from one registrar to another —

for example, from GoDaddy to Thamara Cloud.

People transfer domains to:

◦ Keep all their domains in our place

◦ get better pricing or extra features

◦ Simplify management by having hosting and domains under one account

Steps to Transfer Your Domain to Thamara Cloud

◦ Log in to your Thamara Cloud account

◦ Go to your dashboard and click on Domains:

◦ Click on transfer domain to Thamara:

◦ Enter your domain name and click on order now :

◦ Add your EPP (Authorization) Code from the current registrar

◦ Approve the confirmation email from your current registrar

Tip:

Make sure your domain is Unlocked and not under a 60-day transfer restriction.

Common Domain Transfer Issues and Solutions

The Domain Already Exists in Our System

---> If you’re trying to transfer a domain that’s already registered under another Thamara Cloud account, the system will block the transfer.

Fix:

Use Move Domain Between Accounts from your dashboard instead of a registrar transfer.

Incorrect Registrant Contact Information

---> If your contact email is outdated, you won’t receive the verification email needed to approve the transfer.

Fix:

Update your Registrant Email under your domain settings and make sure you can receive emails.

Invalid or Expired EPP / Authorization Code

--->The EPP code is sensitive — even one typo or extra space can cause the transfer to fail.

Fix:

◦ Copy and pasta the code directly (no spaces)

◦ If expired, request new code from your current registrar

◦ Check your spam folder if you didn’t receive it

Domain Lock Enabled

---> Some registrars automatically lock domains after renewal or ownership updates.

Fix:

Domain in Redemption Period

---> When a domain expires, it enters a Redemption Period (usually 30 days), during which transfers aren’t allowed.

Fix:

Renew your domain first, then restart the transfer process.

60-Day ICANN Transfer Lock

---> By ICANN policy, any newly registered or recently transferred domain is locked for 60 days.

Fix:

Check your registration or last transfer date.If you’re still within 60 days, wait until the lock expires. Avoid editing registrant details before transferring — it can reset the lock period.

Payment Failed

---> If your transfer fee wasn’t successfully processed, the request will be automatically canceled.

Fix:

Double-check your payment method, make sure funds are available, and billing details are correct.

Registrar System Error

---> Sometimes, the issue comes from the gaining registrar’s end.

Fix:

Contact Thamara Cloud Support to re-check or manually push your transfer.

Verification Email Not Approved

---> If you don’t click the confirmation link in the verification email, your transfer will fail.

Fix:

Check your inbox (and spam folder). When you receive the email, click Approve Transfer immediately.

ICANN Transfer Rules

---> ICANN (the Internet Corporation for Assigned Names and Numbers) sets the global standards for all domain transfers:

◦ 60-Day Lock: Domains can’t be transferred within 60 days of registration or previous transfer

◦ Redemption Period: Expired domains in redemption can’t be transferred

◦ Chargeback Hold: Transfers are blocked for domains involved in payment disputes

◦ Legal or Fraud Cases: Transfers are denied during ongoing disputes or court orders

You don’t always need to transfer your domain registration to host your website with us!

Simply update your Nameservers to point to Thamara Cloud:

----> ns1.thamara.cloud

----> ns2.thamara.cloud

This instantly connects your domain to our hosting — no transfer needed.

Final Thoughts

Domain transfers are simple when the details are correct. If you ever face an issue, just contact Thamara Cloud Support, and our team will guide you every step of the way until your domain arrives safely in your account.

Updated on: 02/11/2025

Was this article helpful?

Thank you!