Question 1

Forgot Password For Thamara Account

Accepted Answer

If you forgot your Thamara account password, you can reset it.

1- Go to the Thamara home page. 2- Click on Forgot. ![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/0/f/320f526694e88800/index_8xjhwo.png =833xauto)

2- Enter your Email then click on submit. ![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/0/f/320f526694e88800/index-1ystiij.png =831xauto) ![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/0/f/320f526694e88800/index-234ufiz.png =849xauto)

3- You should get a verification Email. Please note that the Email will expire in 2 hours time. ![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/0/f/320f526694e88800/index-3_13wtrwu.png =854xauto)

5- Enter your new password. ![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/0/f/320f526694e88800/index-4_o0ny1d.png =830xauto)

Question 2

How to Install a Free SSL Certificate on Plesk

Accepted Answer

How to Install a Free SSL Certificate on Plesk

Log into Plesk Panel Go to your Plesk login page and enter your username and password. ![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/0/f/320f526694e88800/index_de1lrr.jpeg =413xauto)
Select Your Domain From the left-hand menu, click Websites & Domains , Select the domain name you want to secure. ![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/0/f/320f526694e88800/index-7_1akwdbn.png =661xauto)
Open SSL/TLS Certificates Inside your domain dashboard, scroll to the Security section, Click SSL/TLS Certificates. ![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/0/f/320f526694e88800/index-8_17t48mj.png =642xauto)
Install Let’s Encrypt Certificate On the SSL/TLS Certificates page, go to More options , Click Install a free basic certificate provided by Let’s Encrypt. ![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/0/f/320f526694e88800/index-9_kgstds.png =630xauto)
Fill the Let’s Encrypt Form

◦ Enter your Email address. ◦ Make sure Secure the domain name is selected. ◦ (Optional) Check Include “www” subdomain if you want to secure www version. ◦ (Optional) Enable webmail and mail domain if required.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/0/f/320f526694e88800/index-10_h55c9n.png =581xauto)

Verify Installation

◦ After installation, you will see the SSL/TLS Certificate page updated. ◦ The certificate name will show Let’s

Question 3

How to Create New Emails on Plesk

Accepted Answer

To Create new emails on your host go to your Panel Or Follow the steps below:

1-Login to your Panel:

![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/0/f/320f526694e88800/index-10_d1xcte.png =321xauto)

2-Go to Mail:

![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/0/f/320f526694e88800/index-7_taks09.png =680xauto)

3-Select Create Email Addresses:

![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/0/f/320f526694e88800/index-8_7eszad.png =686xauto)

4-You should get this and this how you set up your Email:

Enter your email username.
Provide a recovery email address.
Create a strong password or use the password generator.
Choose your mailbox storage: either the default 100 MB or a smaller size.
Add a comment to this mailbox if needed.
click ok and you are ready to go

![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/0/f/320f526694e88800/index-9_lyxqcs.png =741xauto)

Question 4

Change Domain Nameservers

Accepted Answer

Keep your website and email up and running by ensuring the correct nameservers are set for your domain. You can change the nameservers for your domains registered with Thamara in your Thamara account. There are always at least two nameservers for a domain, and when nameservers are changed, the place where you can manage your DNS also changes.

Example: If a domain is using default Thamara nameservers, the DNS zone file will be in your Thamara account. If the domain is using nameservers for a different company, the DNS zone file will be in that company's account instead.

To change your nameservers, follow the steps below:

1- Go to your Dashboard and click on Domains: ![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/0/f/320f526694e88800/index_lzvyb3.png =866xauto)

2- Select the domain name you want to update : ![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/0/f/320f526694e88800/index-1_1kayxo.png =894xauto)

3-Select what nameserver you would prefer:

Use default nameservers (Thamara Nameservers) ![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/0/f/320f526694e88800/index-2_2im0xz.png =919xauto) or
Use custom nameservers (enter below) ![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/0/f/320f526694e88800/index-3_1xfn5t.png =958xauto)

**4- You can also use your own private nameservers. Select Private Nameservers, then add your own Nameservers an

Question 5

Transfer in a Domain to Thamara

Accepted Answer

When you transfer your domain to Thamara, you'll receive a new year of registration. This will replace any remaining time you had with your previous provider. Only your domain will transfer, There are special instructions when transferring .uk, .ca, .eu, .es, .se and .au domains to Thamara.

Before you start

Q: How to Create New Emails on Plesk

To Create new emails on your host go to your&#160;<a href="https://panel.thamara.cloud/login_up.php?success_redirect_url=%2Fsmb%2Fweb%2Fview">Panel</a>&#160;Or Follow the steps below: 1-Login to your Panel: ![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/0/f/320f526694e88800/index-10_d1xcte.png =321xauto) 2-Go to Mail: ![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/0/f/320f526694e88800/index-7_taks09.png =680xauto) 3-Select Create Email Addresses: ![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/0/f/320f526694e88800/index-8_7eszad.png =686xauto) 4-You should get this and this how you set up your Email: <ul> <li>Enter your email username.</li> <li>Provide a recovery email address.</li> <li>Create a strong password or use the password generator.</li> <li>Choose your mailbox storage: either the default 100 MB or a smaller size.</li> <li>Add a comment to this mailbox if needed.</li> <li>click ok and you are ready to go </li> </ul> ![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/0/f/320f526694e88800/index-9_lyxqcs.png =741xauto)

To make sure your transfer goes smoothly, take these steps with your current provider before starting the transfer to GoDaddy.

Unlock the domain at your current provider. This makes it possible to move the domain from the current provider over to Thamara.
Please note that Domains that have been recently registered or transferred can only be unlocked after 60 days from the registration or the last transfer date.
Get the authorization code for your domains. You might see this referred to as the auth code, EPP code, transfer code or transfer key. Your current provider can help you get your code.
Verify the contact info on your domain name. The administrator's contact info may be used to stay in touch during the transfer process.

Purchase the domain transfer

Once you're prepped and ready, it's time to purchase the transfer a

Question 6

How to Manage DNS Records in Plesk

Accepted Answer

1-Log into Plesk Panel. Access your Plesk dashboard 2-Select Your Domain

Go to "Websites & Domains".
Click on the domain name.

3- Open DNS Settings .

Click "DNS Settings".

4-Add a New Record.

Click "Add Record".
Choose the record type (A, CNAME, MX, TXT…).
Fill in the required fields (name, value, priority…).
Click "OK".

5-Edit an Existing Record.

Click on the record you want to modify.
Make changes and click "OK".

6-Delete a Record

Click the remove icon next to the record.
Confirm deletion.

7-Enable/Disable DNS Management

If you're using external DNS , you can disable DNS service in Plesk.
Click "Disable DNS Service".

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